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Cannot share files via drag & drop (desktop app)

Tags: ringcentral app

Feb 28, 2022 at 1:45am • 2 replies • 0 likes

Laura Engelberth

Hello,

since I use RC desktop app, I cannot move and share files directly in the message window (via drag & drop). It was possible in the prior browser version, but not in the app. Now I have to select every file via the attachment button and choose path. Another problem here: I cannot select any files from our business server to be shared on RC. Why is that? Sorry I'm a noob and my co-workers couldn't help at all. Thanks for any reply!

Laura

Mary-Community_Moderator on Feb 28, 2022 at 8:51am • 1 likes

Hi @Laura Engelberth, it's not possible on my end, too. I will check with the Product Team if they remove this feature. Thank you!

Laura Engelberth on Feb 28, 2022 at 10:45pm • 0 likes

Ok thanks! Please let me know :)

1 Answer

Mary-Community_Moderator answered on Mar 2, 2022 at 12:39pm

Hi @Laura Engelberth, the Product Team says that we don't have this feature available. The drag and drop option is only available for links. Please submit a feature request in our Ideas Portal at https://ideas.ringcentral.com/.

Laura Engelberth on Mar 3, 2022 at 12:00am • 0 likes

Hi Mary, thanks for your help! I've added a idea related to this topic :) you can close it here.

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