question

phillip-hoffman11555 avatar image
phillip-hoffman11555 asked Phong Vu answered

Need to place test calls from Salesforce sandbox using RC sandbox account

I have RC4SF set up in SF sandbox. I'm testing VoiceConnector for RC for Einstein Conversation Insights integration. Everything is setup and I just need to place some test calls sandbox to sandbox. How do I configure Open CTI softphone in SF to use sandbox extension? Hope there's something like sandbox mode in RC Phone.

Also, RingOut bogs down testing a bit. Is there a way to dial out directly with sandbox user? Same thing regarding not having auto call recording feature, but I see in another post I can call in to have this enabled.

Thanks.

integrationsdeveloper sandboxsalesforce
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

Phong Vu avatar image
Phong Vu answered

Sorry for the delayed response. I am not familiar with SF environment and integration. Please submit a dev support to get help.

1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys