error message saying users email already in use
This has happened to some folks in my company. Usually it's because they had tried to create their own Video Pro free account before IT has a chance to create it under the admin portal. Since there can only be one unique email address, once setup by the user, the IT admin cannot use it again. The solution is to have the user delete their account so that it's available once more. If they don't remember the password, select "forget password" to reset (assuming they can access the email).
I too have run across an email already in use but can not find the account anywhere. Did anyone solve this?
Did you submit a support request?
If you had a Proof of Concept going in the past, with that email address entered - it is possible that only RC support can clear it out.
Not really. I login my sandbox as a normal user (an account owner) and delete/re-create and extension with the same email address.
Did you contact the dev support?
I just tested on my sandbox account. I deleted and re-add a new extension reusing the email address and it works well.
The best way is to create a support ticket so the developer support team can help take a look at your sandbox account.
Try to check all the users and extensions if the email is assigned anywhere in the account.
If the issue still exists, submit a support ticket to the developer support team. They can assist you in investigating the issue
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