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Does your Salesforce Integration Support Open CTI?

Tags: integrations

Sep 8, 2014 at 4:15pm • 6 replies • 0 likes

natalie-macks

I understand that sometime in 2015, SFDC will no longer support phone integrations that are not built on the Open CTI. Your Salesforce Administrator guide shows that RingCentral is currently using CTI 4.0. What are your plans for 2015? Will your Salesforce Softphone ever support Macs?

https://help.salesforce.com/apex/HTViewSolution?id=000193758&language=en_US

Thanks!

6 Answers

suryaprateek-surampalli answered on Dec 29, 2015 at 7:23am

i assigned the users for the ring central TA but the user cannot see the app on the home page, need help

thomas-peng answered on Nov 11, 2014 at 11:59am

also this one which someone else posted:

https://community.ringcentral.com/ringcentral/topics/salesforce-cloud-app

thomas-peng answered on Nov 11, 2014 at 11:58am

I just posted this: https://community.ringcentral.com/ringcentral/topics/add-a-do-not-log-button-to-the-salesforce-cloud...

marco-s.-casalaina answered on Nov 11, 2014 at 11:52am

Mr. Peng,

There are in fact hundreds of RingCentral customers who are using the new RingCentral for Salesforce. Can you comment on what features you're looking for that are missing?

thomas-peng answered on Nov 11, 2014 at 11:45am

Is anyone actually using this app? We are testing it out, but seems to lack some functionality compared to the original CTI adapter.

marco-s.-casalaina answered on Nov 2, 2014 at 5:22pm

Our new version of RingCentral for Salesforce does indeed support Open CTI. You can find it here:

https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000B5WKqEAN

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