SMS: Allow blocking of text messages
Tags: sms
Jan 21, 2016 at 12:12pm • 12 replies • 1 likes
main-number
I was surprised to learn today that we do not have the ability to block a number that is using SMS to text me SPAM. All numbers that are blocked from voice should also be Blocked from sending text messages. Is omeone is only using SMS those #s should be blckable as well.
12 Answers
I just got off a chat conversation with RC support and I was told there is no way to block text messages - even if you go to admin console and block the 10 digit number as a "phone call" - im blocking the number anyway and we will see what happens - but you should be able to block texts just like you can block calls
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Bumping this thread back to active.... Our fax line is getting dozens of spam sms texts per day. Inundating our front desk with unless email notifications. There really should be an option to block all incoming sms to a digital line. Not per sender. For the entire line.
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Instructions on the portal under Screening, Greeting & Hold Music should be updated to include that the blocking applies to SMS as well. Change the menu item in the middle from "Blocked Calls" to "Blocked Numbers" or "Blocked Calls, Faxes, and SMS" and on the right, change "Block specific calls and faxes" to "Block specific calls, faxes, and SMS"... Updating this might help avoid lots of forum posts/questions, chats, and help desk calls.
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This reply was created from a merged topic originally titled Block numbers from texting (SMS) like we can with calls. We have a U.S. account that we use for a church phone line.
We have someone that consistently texted our phone line 10+ times a day, lighting up our phones & email addresses with notifications. These are not texts that we want! It would be great if there was a feature that allowed us to block a phone number from texting us the same way we are able to block a number from calling us.
We have someone that consistently texted our phone line 10+ times a day, lighting up our phones & email addresses with notifications. These are not texts that we want! It would be great if there was a feature that allowed us to block a phone number from texting us the same way we are able to block a number from calling us.
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Jan is correct. If you block a number, it should block texts/sms messages too. This page shows the steps to block a number from the Desktop App.
One minor change from the instructions is the location and appearance of the block button. It will now look like this.
One minor change from the instructions is the location and appearance of the block button. It will now look like this.
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You can block that number and it will stop the spam texts from that number. I have done that in the past and it worked. Just to verify it, before I posted this, I blocked my wife's cell phone and then sent a text to my RC digital line (the one I receive texts on). I did not receive that text, even after waiting over 10 minutes.
I then unblocked her cell phone and sent a second text, with different wording to tell the difference, and it went through immediately. The other text has still to be received, even though it was sent over 15 minutes ago. Yet the second text was received immediately.
Have you tested this yourself? It works for me and I recall this might have been brought up once before and my solution worked for them as well.
If you want to block it from all your digital lines, simply block it in the Super Admin extension.
I then unblocked her cell phone and sent a second text, with different wording to tell the difference, and it went through immediately. The other text has still to be received, even though it was sent over 15 minutes ago. Yet the second text was received immediately.
Have you tested this yourself? It works for me and I recall this might have been brought up once before and my solution worked for them as well.
If you want to block it from all your digital lines, simply block it in the Super Admin extension.
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