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"Presence" without the details

Tags: presence

Jan 18, 2019 at 9:57am • 1 replies • 0 likes

mamerica

I would like to know my business partner's status without knowing the specific phone number he is talking to. Is there a way to set this in presence so I see he is on the phone but without seeing the specific phone number? I know the Presence feature was designed for master/surf situations but is there a way to limit what information is transmitted?

1 Answer

mike-gustavson answered on Jan 18, 2019 at 10:05am

Check this thread: https://community.ringcentral.com/ringcentral/topics/disable-hud-caller-id-on-incoming-calls-visible...

You can contact support and have them set it so that the call info only shows up for users who have permission to monitor your calls.

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