Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

iOS Mobile app contacts on lock screen broken

Tags: contacts

Feb 23, 2019 at 9:31am • 3 replies • 0 likes

kevin-ginger14315

My iOS RC Phone app does not consistently display caller's contacts while the phone is locked.

The contacts are in my phone, and sometimes they display on the lock screen, but usually not. Today my support agent, Martin Vincent J , told me that 3rd party apps may not communicate with contacts while the phone is asleep. I find this hard to swallow because I've used the Bria app with a SIP phone and it worked 100% (displayed the contact name on the lock screen).

I've had two unresolved support cases on this. Furthermore, my colleagues that are also RC Partners have this problem.

3 Answers

james-huegli answered on Mar 11, 2019 at 11:44am

I was just about to post about the same issue when I saw this thread. I also get completely inconsistent caller ID - sometimes the names show & sometimes they don't. Earlier this morning I was using my phone (not locked/asleep) when a call came in showing just the number.

I didn't answer it at the time because I was in the middle of something else. I later checked the caller ID history in the Ring Central App and it correctly matched to one of my contacts, showing their name.

Now just 2 minutes ago the phone was asleep/locked and a call came in and it correctly showed the number and name. I'm on iOS 12.1.4. So in both instances these were numbers that were tied to contacts on my phone. I initially thought it was linked to the phone being locked, but that's not the case - it just sometimes works and sometimes doesn't.

saadet.swift answered on Jul 29, 2020 at 9:10pm

Hmm...I'm on the same OS. I would definitely suggest opening a case so our Support Team can look into it :)

saadet.swift answered on Feb 25, 2019 at 2:42pm

Hey Kevin, I just tested this on my iPhone and contacts show up on a locked screen :/

What iOS version are you on? What version of the RC Phone app are you on?

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales