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RingEX: Phone, SMS, and Fax

RingEX: Phone, SMS, and Fax

Have questions about RingEX? Ask here for phone, texting, and fax support!

3,371 Questions
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3371 Questions

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Mary-Community_ModeratorCommunity Manager

published in RingEX: Phone, SMS, and Fax

TCR Best Practices Resource

We know TCR can be difficult to navigate, but our TCR team pulled together this TCR best practices deck and we're sharing it here to make sure you have support at your finger tips. TCR SMS - Customer Best Practices Should you have any questions or need further clarification, please don't hesitate to drop a comment below! 👇

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8 days ago

draliciaNew Participant

asked in RingEX: Phone, SMS, and Fax

Hello, after I pay for my TCR SMS campaign registration, I get the error "External tcr api failures". Please advise. Thank you.

1 hour ago

phillip-1New Participant

asked in RingEX: Phone, SMS, and Fax

AT&T Wireless callers get a busy signal when calling any of our numbers

Calls that we make from our desk phones to AT&T mobile numbers DO go through. Calls made from AT&T mobile numbers TO any of our company phone numbers do NOT go through. AT&T Wireless customers get a busy signal or a "We're sorry but all circuits are busy" message. Sprint and Verizon callers do not seem to be affected, and are able to call us just fine.I called RingCentral support, and I was told that maybe it is because all 50 of our phone numbers had somehow been flagged as spam. This doesn’t make any sense for a number of reasons:If we are flagged as spam, why are we still able to call AT&T customers? Shouldn’t they have blocked us from calling their customers instead of the other way around?How did all 50 of our phone numbers get reported for spam simultaneously? We have only publicized about 10 of these phone numbers. How would someone find the others?The chat support in the RingCentral admin does not work. The virtual assistant said an agent would be arriving short

6 hours ago

JuiceeSweetNew Participant

asked in RingEX: Phone, SMS, and Fax

Cannot receive incoming calls

I cannot receive phones calls from a landline phone. It just rings busy.

6 hours ago

taylor-ellisNew Participant

asked in RingEX: Phone, SMS, and Fax

Chat export

Does anyone know how to get an easily readable export of the chat history? The json file is incredibly confusing for anyone not in IT. Would love a pdf or something similar that shows the user names and messages vs assigning user ids.

6 hours ago

JamesMounseyNew Participant

asked in RingEX: Phone, SMS, and Fax

Reset Voicemail PIN - option not available?

This question seems to have been repeatedly answered years ago, but the interface in Ring Central Admin does not match the solution nowadays. Where do I (admin) reset a users voicemail PIN? This option used to exist previously, but now when I search for it, the option no longer exists (for any user). I am looking in ‘Users with Extension’ then Phone then Voicemail Settings. But there is no option to reset PIN.

8 hours ago

JuiceeSweetNew Participant

asked in RingEX: Phone, SMS, and Fax

Calls

I cannot receive phones calls from a landline phone. It just rings busy.

1 day ago

BookkeepingExpertNew Participant

asked in RingEX: Phone, SMS, and Fax

How to let my callers dial an extension

I would like my callers to be able to dial the extension of their choice. What am I missing? For example, we created an extension for each state we do business in. “To reach your regional account manager, please dial the two-digit state from which you are calling.” (Arizona = AZ = 29) I cannot figure out how to let my callers dial Extension 29! I can’t figure it out : ( The IVR menu only goes 1-9. And once you’re in a Queue, you can’t dial an extension?? WHAT? HELP

1 day ago

sezNew Participant

asked in RingEX: Phone, SMS, and Fax

Ring Central App doesn't ring

Hello, my Ring Central App doesn't ring at all. I just get a message pop up informing me of a missed call and voicemail is usually left. Sometime my phone lights up as if I touched a button then goes dark again, but nothing on my screen at a to show me it's ringing until it's too late.I use an i Phone iOS 10.3.2. it's a US account but I use mine in the UK when i'm on good/strong wifi. It did used to ring when I first had it but stopped a few months ago. I'm hoping you can help.

1 day ago

maryyerdonNew Participant

asked in RingEX: Phone, SMS, and Fax

Is there a way to delete all Personal Contacts?

I've been having difficulty importing an updated contact list. Is there a way to delete all entries in the Personal Contact list so I can start over?

1 day ago

Susan2153262010Known Participant

asked in RingEX: Phone, SMS, and Fax

CSR Download for Port Out of RingCentral

I am trying to download a CSR for porting numbers out of RingCentral. The instructions titled "Downloading your Customer Service Record in the RingCentral online account" with a last update of January 11, 2023 states there is a "CSR for porting out Download" option. I have followed the path provided - Admin Portal > Phone System > Phone Numbers > All Numbers and am not seeing the CSR for porting out Download option.Every search that I do leads me to this same article. Is there another place the CSR download has moved to?Thank you

2 days ago

Jenine773New Member

asked in RingEX: Phone, SMS, and Fax

Poly Savi 8200 Headset issues

Hi all! I love the Poly Savi 8200 Headset and I was using it with RC for about a week or two without issue. All the sudden I can hardly hear my callers and it appears that they can hear me ok. I have the volume on the highest setting, both on the base and the earpiece (and in settings of RC). Is there a fix for this? I’m using a wired headset for now but I’d love to go back to my on-ear headset so I don’t dent my hair :( Thanks!

3 days ago

john-oliphantInspiring

asked in RingEX: Phone, SMS, and Fax

Fun with Text to Speech

We utilize the text-to-speech engine for a couple of our IVRs, and generally it works quite well.However, on one IVR I’m having a rough time getting it to say “dental” properly. I’ve tried all sorts of phonetics and just about the time I get close the tts engine spins into something completely different. Also, does it need to go so fast? I use three commas between every sentence just to put a normal amount of space between them. I’d think it would understand a period means to pause a sec, but no.

3 days ago

DrewBNew Participant

asked in RingEX: Phone, SMS, and Fax

Is it possible to play voicemail from RC app to desk phone?

Is it possible to select a voicemail from the RC desktop application and have it playback through your desk phone? I’m trying to search and see if this feature exists but I’m not having any luck. I know you can play a voicemail from the RC app and listen to it directly on the computer but what if I don’t have speakers or headphones? I want to select a voicemail from the app and play it back on my desk phone.

3 days ago

TylerLNew Participant

asked in RingEX: Phone, SMS, and Fax

Page Count on custom cover page

Good morning,I am attempting to configure a custom cover sheet for our office to use for faxing.I have all of the fields working, except the sample template does not show how to get a page count value to return. Is there a trick to this?Thank you!

4 days ago

Yashin RNew Member

asked in RingEX: Phone, SMS, and Fax

IVR system won't accept pressed buttons

Hello,Hoping for some help.Today our system suddenly stopped accepting button presses from the IVR menu. When you call in, it reads the prompt, but no matter which button is pressed, nothing happens. We haven’t made any changes to the system and it was working fine for ~2 years up until now.Any help would be great!

4 days ago

MICHELLEFNew Participant

asked in RingEX: Phone, SMS, and Fax

CAN CALLS BE FORWARD TO ANOTHER EXTENSION WHEN DND IS ON?

WHEN DND IS ON CAN I HAVE THE CALLS FORWARDED TO A DIFFERENT EXTENSION?OR IS THERE A WAY TO FORWARD CALLS FROM THE DESK PHONE?

7 days ago

KHUMOYUNNew Participant

asked in RingEX: Phone, SMS, and Fax

TCR REGISTRATION

I NEED EXAMPLES OF WHAT A SUCCESSFUL TCR APPLICATION FORM LOOKS LIKE. PLEASE SHARE YOUR INSIGHTS.

8 days ago

troytig431New Member

asked in RingEX: Phone, SMS, and Fax

What are the fees involved in standard SMS texting with RingCentral

we recently migrated over to RingCentral service but have not activated the SMS feature. I am trying to get pricing before I turn it on. The exact cost, monthly fees, setup fees, cost per message etc

8 days ago

huemanNew Member

asked in RingEX: Phone, SMS, and Fax

Difficulty setting up text messaging

My company is having some difficulty setting up text messaging through Ring Central. In the Admin portal, it says our TCR was registered. However, we still don’t have the ability to send TEXT messages. We reached out to their support and received some very unprofessionally written responses. These emails basically said we need to add language about how users can opt-in, opt-out, etc. of our text messages. However, we do not plan on running SMS campaigns, nor collecting phone numbers. We simply want to message someone on their phone, like you can do through Google Voice (which is what we used before). We are now being told to seek legal counsel for this issue, when I am not sure why. Has anyone else run into this issue and if so, how was it solved? Thank you.

8 days ago

anouskaNew Participant

asked in RingEX: Phone, SMS, and Fax

Sending fax

I created a contact in my RingCentral app for a business. I entered their main phone number as their “business” number. I entered their fax number as their “fax” number. However, when I tried to send a fax, it send to their business number. There was no opportunity for me to select which number although, again, I did designate their fax number as a “fax” number. The fax obviously failed. Other than deleting the business number altogether or, alternatively, not using the contact to send the fax but instead manually entering the information, is there a way to send them a fax to the correct number?

9 days ago

mbloodworthNew Participant

asked in RingEX: Phone, SMS, and Fax

LED flash call notification in app

I would like to make calls that I receive to a ring group be silent but have my camera LED flash. Can this be done in RingCentral? I am using the Android app version 24.2.30.400617.

9 days ago

Brad196810024New Participant

asked in RingEX: Phone, SMS, and Fax

Mobile app - Call pickup and Directed Call Pickup groups

Can a mobile app pickup calls from a Call Pickup group or Directed Call Pickup group?

9 days ago

ATAMakesMeCryNew Participant

asked in RingEX: Phone, SMS, and Fax

Cisco ATA 191 Successfully provisions but never shows as online

I have recently purchased a Cisco ATA 191 for use with an analog phone system I need for a specific use case. I can successfully provision the ATA, but after a successful provisioning the device never shows as online, and does not work with any analog phone that I try. My guess is I have to configure something on the ATA itself regarding TLS connection settings, but I can’t find any documentation anywhere to guide me through this process. The only thread I can find on the RingCentral community points to a help article that now redirects to a 404 page.Can anyone provide any help?

9 days ago

andy.heseltonNew Participant

asked in RingEX: Phone, SMS, and Fax

user name and password wrong

We are just putting out phones out on site and some are not getting any IP. when trying to login to the web interface admin/admin does not work. could it be a firmware upgrade problem ?ThanksAndy

9 days ago

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