Skip to main content

TCR Rejection - Error CR2010

  • December 8, 2025
  • 2 replies
  • 24 views

Hi. I called into RingCentral, spoke to the TCR specialists, made their recommended changes, and submitted my TCR registration twice now. I received error CR2010 both times - “brand website references charitable donations and declared use case is not charity”. Before I call in again, I decided to research that error code with other phone providers and apparently, their registration has the use case “charity” but RingCentral’s registration form doesn’t. What use case am I to use then? Please help. Thank you.

2 replies

Mary-Community_Moderator
Community Manager
Forum|alt.badge.img+1

Hi ​@robchosen1

Please send me a DM with your account info so I can coordinate with our TCR Escalations Team and get recommendations for you.


  • Author
  • New Participant
  • December 8, 2025

@Mary-Community_Moderator A DM has been sent.  Thanks!