3-way Merge disconnects callers after Merge to Conference button is pressed

Hi @Timothy Jablonski; please submit a ticket to Tech Support so they can reproduce the issue and see what's causing it.

https://support.ringcentral.com/new-case.html

For the benefit of the community this has been narrowed down to an issue with Polycom VVX250 phones.  Same User, same numbers in conference call.  Works on a VVX 450, fails on a VVX 250.  Of course, it is now 3 years past and a lot has changed.  Some has not.  I look forward to placing a ticket with Customer Support to see what they say.  I have plenty of call samples for them.

Hi ​@timjablonski, thanks so much for coming back with an update! Please keep us posted on how it goes with Tech Support once you’ve shared the samples with them 🙂  

Hello,

This same thing is happening to us, three years later, except we don’t use hard phones.

All of our CX users open Microsoft Edge, go to https://app.ringcentral.com and use the Agent tab on the left menu to start their CX sessions.

Many of our users are in Florida, but we also have users in El Salvador and the Philipines.

This call dropping issue isn’t only happening on conference calls, but even a direct transfer from one agent to another.

I’ve reached out to support but haven’t gotten an answer so I’m looking for other avenues

Hoping maybe someone knows of another solution that doesn’t involve desk phones.

Hi ​@Jorell01! We have a dedicated RingCX Community Hub for RingCX customers. I recommend joining the group to get insights from our internal experts and other members.
You can join here: https://community.ringcentral.com/groups/ringcx-community-hub-26