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3-way Merge disconnects callers after Merge to Conference button is pressed

  • August 15, 2022
  • 3 replies
  • 640 views

This is a problem in the Softphone App. We are having an issue where our users attempt to make a 3-way call, sometimes called Local Conference, or 3-way Merge, where we are on a call, click to add a user, dial the number using the dial pad, connect successfully to that 3rd number, click on the Merge To Conference button, then both callers are disconnected about 1 second after the merge to conference button is pressed. Is anyone else having this problem or heard of this problem. This is getting very frustrating to diagnose.

3 replies

Mary-Community_Moderator
Community Manager
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Hi @Timothy Jablonski; please submit a ticket to Tech Support so they can reproduce the issue and see what's causing it.

https://support.ringcentral.com/new-case.html


  • Author
  • New Participant
  • September 16, 2025

For the benefit of the community this has been narrowed down to an issue with Polycom VVX250 phones.  Same User, same numbers in conference call.  Works on a VVX 450, fails on a VVX 250.  Of course, it is now 3 years past and a lot has changed.  Some has not.  I look forward to placing a ticket with Customer Support to see what they say.  I have plenty of call samples for them.


Mary-Community_Moderator
Community Manager
Forum|alt.badge.img+1

For the benefit of the community this has been narrowed down to an issue with Polycom VVX250 phones.  Same User, same numbers in conference call.  Works on a VVX 450, fails on a VVX 250.  Of course, it is now 3 years past and a lot has changed.  Some has not.  I look forward to placing a ticket with Customer Support to see what they say.  I have plenty of call samples for them.

Hi ​@timjablonski, thanks so much for coming back with an update! Please keep us posted on how it goes with Tech Support once you’ve shared the samples with them 🙂