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we have lost the caller ID...it just says call queue

Tags: caller id

May 31, 2019 at 9:39am • 2 replies • 0 likes

travis-scott

how do I fix this?

2 Answers

bjsvec answered on May 31, 2019 at 11:01am

Travis and John, check this post: https://community.ringcentral.com/ringcentral/topics/our-business-name-shows-on-inbound-calls-as-wel...

I think you are having the same issue around some new features that were released.

john-stas answered on May 31, 2019 at 9:45am

We are experiencing the same issue. Our saved contacts are showing up when they call but any unsaved number is showing up as call queue.

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