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Paging to group with phones and Cyberdata SIP device

Tags: phone

Oct 25, 2019 at 12:27pm • 1 replies • 0 likes

Jeff Lockwood

We have a page group with both desk phones and Cyberdata device and when paging this group the desk phones work but the overhead speakers do not. In troubleshooting with Cyberdata we made a group with just the paging device. Trying to page from the desk phones to the test group receives a unexpected network error message BUT when paging from the RC mobile app on a cellphone this group works (using *84+groupnumber) and the page is heard from the overhead speakers. We initially thought it might be a firewall issue but since it works from the mobile app I think that is ruled out.

Any thoughts on what might keep the desk phones from using the Cyberdata device?

1 Answer

saadet.swift answered on Oct 30, 2019 at 10:00am

Hey Jeff, does this help you at all? https://community.ringcentral.com/ringcentral/topics/programming-ringcentral-phones-to-buzz-our-cyberdata-callbox

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