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Where is the setting to remove "Apps" from RC App for specific Roles and/or Templates

Tags: app administration

Aug 4, 2020 at 4:22pm • 4 replies • 1 likes

Ron Mueller

Is there any setting where I can remove the "Apps" (puzzle piece looking icon in the app) from specific users - either by Role or Template setting. I've tried by removing all Apps Access, but that doesn't get it done, as this controls the application itself not features with the application.

I know I can go to my extension/more/Service Console/Authorized apps and remove the Ring Central App Gallery- but I want to only remove this for specific users. Not sure if this removes it from my user or all...don't want to remove it from myself (as admin) or all users...only specific users.

ron

4 Answers

shannon-maggs answered on Oct 15, 2021 at 11:30am

I need to do this as well. I want to see what 3rd party apps our users already have authorized on their accounts, and I want to be able to disable those if needed. Is this able to be done at the admin level?

Anirban answered on Oct 15, 2021 at 2:58pm

I found one link below which shows app integration management 3rd party apps:

https://support.ringcentral.com/app/app-integrations/desktop-web/managing-app-integrations-ringcentral.html

Check if this answer your question

Ron Mueller answered on Aug 7, 2020 at 7:34am

I did exactly that, the 'puzzle icon' still remains, and apps can be loaded.

My guess is that there is no 'permission' to remove the function.

ron

Mary-Community_Moderator answered on Aug 5, 2020 at 8:22am

Hi Ron,

You can create a new role and have those permissions disabled or customize, then you can assign the role to a specific user.

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