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Account Limit exceeded Cannot send message

Tags: api sms

May 3, 2021 at 12:53am • 1 replies • 0 likes

Admin ENTRE Nation

We are sending the sms via api and getting the response in some cases
{"status":"error","status_code":403,"error_code":"MSG-384","message":"Account limits exceeded. Cannot send the message." }
Can anyone please tell the exact reason of this error and how to resolve the issue .

1 Answer

Phong Vu answered on May 3, 2021 at 7:07am

Here is the detailed explanation https://medium.com/ringcentral-developers/ringcentral-api-rate-limit-explained-2280fe53cb16

Thus, you can send at max 40 messages per 60 seconds. If you need to send faster than that, please use the High Volume SMS instead.

https://developers.ringcentral.com/guide/messaging/sms/high-volume

https://medium.com/ringcentral-developers/sms-for-business-application-to-person-sms-c11d826ee447

Admin ENTRE Nation on May 3, 2021 at 7:32am • 0 likes

Hey thanks for your answer ,
As you have said i've already made sure the max 40 messages per 60 seconds but and just for precaution i'm sending 20 messages per 60 seconds . Even i'm getting the "Account limits exceeded. Cannot send the message."

Phong Vu on May 3, 2021 at 7:51am • 1 likes

Sorry, I did not read carefully and assumed that it was API rate limit.

You may need to reach out to your RingCentral account manager to check your account limit. This could be the limit of sending P2P SMS using the API to avoid your phone number getting blocked by carriers. Read this blog for more info about P2P SMS

Admin ENTRE Nation on May 4, 2021 at 7:32am • 0 likes

Thanks for your response .
Is there any to find out about the RingCentral account manager .

Phong Vu on May 4, 2021 at 7:52am • 0 likes

Let me move to the Customers community to see if someone there can help.

Mary-Community_Moderator on May 5, 2021 at 7:31am • 0 likes

Hi @Admin ENTRE Nation, we sent the details of your Account Manager in your email.

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