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Admin ENTRE Nation avatar image
Admin ENTRE Nation asked ·

Account Limit exceeded Cannot send message

We are sending the sms via api and getting the response in some cases
{"status":"error","status_code":403,"error_code":"MSG-384","message":"Account limits exceeded. Cannot send the message." }
Can anyone please tell the exact reason of this error and how to resolve the issue .

api sms
1 |1000 characters needed characters left characters exceeded

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Phong Vu avatar image
Phong Vu answered ·
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1 |1000 characters needed characters left characters exceeded

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Hey thanks for your answer ,
As you have said i've already made sure the max 40 messages per 60 seconds but and just for precaution i'm sending 20 messages per 60 seconds . Even i'm getting the "Account limits exceeded. Cannot send the message."

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Phong Vu avatar image Phong Vu ♦♦ Admin ENTRE Nation ·

Sorry, I did not read carefully and assumed that it was API rate limit.

You may need to reach out to your RingCentral account manager to check your account limit. This could be the limit of sending P2P SMS using the API to avoid your phone number getting blocked by carriers. Read this blog for more info about P2P SMS

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Admin ENTRE Nation avatar image Admin ENTRE Nation Phong Vu ♦♦ ·

Thanks for your response .
Is there any to find out about the RingCentral account manager .

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