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Is there a way to have a call ring 3 phones in a ring group and then be sent to an IVR menu if no-one answers??

Tags: phone

Aug 18, 2021 at 12:58pm • 3 replies • 1 likes

888 James Padgett

Customer would like phones to ring directly to their desks and then if nobody is there to answer they would like it to go to an IVR menu with option. I know I could set up an outgoing message and take an incoming message but they would like the phone system to send them to an auto-attendant if there is not staff to answer.

SHARON MARTIN on Mar 31, 2023 at 9:22am • 0 likes

We want this as well.

Mary-Community_Moderator on Aug 19, 2021 at 6:32am • 0 likes

Hi @888 James Padgett, this kind of setup is not possible in your phone system. You may submit a feature request about this. Go to https://ideas.ringcentral.com/. Thank you!

1 Answer

Joe Cache answered on Mar 31, 2023 at 12:25pm

This is now possible - they've updated the core programming, and you can send a Call Queue to an IVR extension.(in the Call Handling / Wait Settings)

Let me know if you need screen shots/breadcrumbs.

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