Question

Is there a way to have a call ring 3 phones in a ring group and then be sent to an IVR menu if no-one answers??

Forum|Forum|4 years ago
August 18, 2021
3 replies
315 views

jpadgett
New Participant

Customer would like phones to ring directly to their desks and then if nobody is there to answer they would like it to go to an IVR menu with option. I know I could set up an outgoing message and take an incoming message but they would like the phone system to send them to an auto-attendant if there is not staff to answer.

+1

Mary-Community_Moderator
Community Manager
Forum|Forum|4 years ago
August 19, 2021

Hi @888 James Padgett, this kind of setup is not possible in your phone system. You may submit a feature request about this. Go to https://ideas.ringcentral.com/. Thank you!