Hello RingCentral,
We currently have our Sales/CS agents running RingCentral v.9 & 8.4 with INContact integrated to track performance and SLAs.
I've noticed we have been experiencing issues that include but not limited to the following since the update on v.9:
* Sales/CS agents RingCentral leg crashes when receiving incoming calls
* Ringcentral application goes in crash loop of death when attempting to opening.
Here is a copy of the crash report for reference:
Problem: Halt on unexpected exception at location WinHook
Windows Exception EXCEPTION_ACCESS_VIOLATION (0xc0000005) at 0x68E92471; read 0x00000000;
* stack trace *
DisableSubmitThread
DisableSubmitThread
DisableSubmitThread
XopOpenLinkedAdapter
XopOpenLinkedAdapter
SetThunkProxyBypassMode
DrvPresentBuffers
DrvPresentBuffers
DrvPresentBuffers
DrvPresentBuffers
DrvPresentBuffers
DrvPresentBuffers
DrvPresentBuffers
DrvPresentBuffers
DrvPresentBuffers
getEGLInterface
DrvDescribePixelFormat
wglCopyContext
wglGetPixelFormat
wglSetPixelFormat
SetPixelFormat
<undef>
QOpenGLContext::makeCurrent
QCoreApplication::processEvents
QSGRenderLoop::setInstance
Details: Exception
>>>
Halt on unexpected exception at location WinHook
Windows Exception EXCEPTION_ACCESS_VIOLATION (0xc0000005) at 0x68E92471; read 0x00000000;
* stack trace *
DisableSubmitThread
DisableSubmitThread
DisableSubmitThread
XopOpenLinkedAdapter
XopOpenLinkedAdapter
SetThunkProxyBypassMode
DrvPresentBuffers
DrvPresentBuffers
DrvPresentBuffers
DrvPresentBuffers
DrvPresentBuffers
DrvPresentBuffers
DrvPresentBuffers
DrvPresentBuffers
DrvPresentBuffers
getEGLInterface
DrvDescribePixelFormat
wglCopyContext
wglGetPixelFormat
wglSetPixelFormat
SetPixelFormat
<undef>
QOpenGLContext::makeCurrent
QCoreApplication::processEvents
QSGRenderLoop::setInstance
<<<
ESS::Assertion in thread 3460 @ ......srcUtilsErrorsSubsystem.cpp:383 in void __cdecl ESS::HaltOnUnexpected(const struct Utils::ExceptionInfo &,const class std::basic_string<wchar_t,struct std::char_traits<wchar_t>,class std::allocator<wchar_t> > &)
* Stack trace *
ESS::BaseException::GetStack
ESS::BaseException::BaseException
ESS::HaltOnUnexpected
'anonymous namespace'::ExceptionFilter::UnhandledExceptionFilterProc
UnhandledExceptionFilter
RtlCaptureStackContext
RtlGetAppContainerNamedObjectPath
In the interim we have had to roll back our users affected by this issue to a legacy version of RingCentral. Let me know what solutions you we may have on this.
Thanks