question

Marlon Brizuela avatar image
Marlon Brizuela asked Becky-Community_Manager commented

Ring Central App not opening

The RingCentral app is continuously looping at startup, just keeps acting like it wants to open, but never does. Anyone else seeing this or know of a fix? We've tried uninstalling and reinstalling but it's not working. Currently have about 5 users experiencing the issue


No issues on the android or apple apps.

ringcentral app
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi @Marlon Brizuela, I would like to clarify where you are experiencing this issue. Is it on the desktop or mobile?

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Aaron Zide avatar image Aaron Zide mary-community-moderator ♦♦ commented ·

I am having this exact same issue with the Mac Desktop App, on a MacBook Pro (16-inch, 2019) running macOS Big Sur 11.4

Ring Central will not load/stop reloading on launch.

I am on a 2019 Apple MBP and I've tried restarting the app, restarting my laptop twice and uninstalling and reinstalling the ring central app from their site via their instructions. I cannot chat or video call with this currently. This needs to be fixed ASAP.

VIDEO CAPTURE

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Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ Aaron Zide commented ·

@Aaron Zide Have you opened a case with Support?
Might be good to get this on their radar if you're locked up completely.
Please click HERE to create a case.

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