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Kyle Lawlor-Bagcal avatar image
Kyle Lawlor-Bagcal asked Kyle Lawlor-Bagcal answered

High volume sms app invalid CSV

I've uploaded a csv file that is almost identical to what is provided in the help menu in the high-volume sms app, and it keeps saying "invalid csv". What gives?

rest api
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Kyle Lawlor-Bagcal avatar image
Kyle Lawlor-Bagcal answered

Thanks @Anirban

As it turns out the High Volume SMS CSV upload for a campaign message send expects a DOS formatted CSV. AKA "\r\n" or carriage returns only. This can be seen in the JS of the app at time of writing:
screen-shot-2021-09-15-at-33718-pm.pngSo essentially CSV imports are broken on any system except windows.

Unless you run the `unix2dos` command on your CSV prior to import. Which is what worked for me.

So it's bug that should be fixed.


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Anirban avatar image
Anirban answered
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Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

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