SMS is not working. Can you explain why I have to send my credit card Information in to get this feature that we pay for back?
I understand your perspective. However, a lot of changes have happened in SMS world in last one year, and they are all carrier (AT&T, T-Mobile, Verizon) driven. All the 10-digit numbers fall under 10DLC compliance now, and we need to ensure that we are following the rules set by carriers (specially to avoid spam, fraud, etc).
We also have our own RingCentral SMS Guidelines https://www.ringcentral.com/legal/sms-mms-content-policies.html
The SMS service gets suspended, if above guidelines are violated, and then there are few reactivation steps(including CCAF) that are needed to ensure compliance and deliverability.
More info in this blog: https://www.ringcentral.com/us/en/blog/new-sms-product-enhancements-to-improve-deliverability/
Regarding your specific case, I have escalated it to our compliance team and you will hear more via your open support case.
Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.
Download RingCentral Phone for Desktop:
Tip: switch to the "sandbox mode" before logging in the app:
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