Lawrence Glynn avatar image
Lawrence Glynn asked mary-community-moderator commented

Can I program 1 line to be main# and other line on my phone to be my direct #

Would like salespeople to use one line for prospecting and they can send SMS and receive on their desk phone versus going through main #.

sms and text messagingcaller id
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@Lawrence Glynn, do you want their desk phones to have the same line for calling and sending SMS? Correct me if I'm wrong.

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Lawrence Glynn avatar image Lawrence Glynn mary-community-moderator ♦♦ commented ·

Yes, one line for outgoing calls and SMS (ie. their assigned customers and prospecting for new customers). Other line to be used for incoming calls and non sales related outgoing calls.

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mary-community-moderator avatar image mary-community-moderator ♦♦ Lawrence Glynn commented ·

All desk phones assigned to an extension can use the main line as the Caller ID for calling out, but only the Operator Extension can use the main number as the Caller ID for Outbound SMS.

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