question

Jeff Kamin avatar image
Jeff Kamin asked mary-community-moderator commented

Help with Audio while connecting

Hello! We are using the "audio while connecting" feature and have a 10s message we would like to play prior to connecting, but it cuts off when the agent answers. How would we add this to play the entire message? Thanks!!!

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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered mary-community-moderator commented

Hello @Jeff Kamin, it is normal behavior because while playing the message, it already rings the receiver of the call.

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Jeff Kamin avatar image Jeff Kamin commented ·

Thank you Mary! we are going to solve for it by adding the message into the queue or extension greeting instead so the entire message plays :) Do you happen to know if MVP has the ability to estimate wait time for callers?


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mary-community-moderator avatar image mary-community-moderator ♦♦ Jeff Kamin commented ·

Yes, there is an option to adjust the maximum caller wait time in call queue. You can check it through the article below.
https://support.ringcentral.com/article/9961.html

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