question

Kamron Clark avatar image
Kamron Clark asked Suyash Joshi answered

How to playback audio via RingCentral API

Is there any way to play audio through a RingCentral call via the API. For example, to use the CallOut endpoint to make a call and have some sort of text-to-speech software say "Welcome to a call from <name>". I looked into perhaps using the Auto Receptionist feature to do this, but I couldn't figure out a way to automatically change the text the Auto Receptionist says without changing it manually.

rest api
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1 Answer

Suyash Joshi avatar image
Suyash Joshi answered

Hi @Kamron Clark You can setup a custom greeting for the caller by providing an audio file (for text to speech you would have to use a 3rd party service), have a look at this API https://developers.ringcentral.com/api-reference/Greetings/createCustomUserGreeting

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys