question

Symone Charles avatar image
Symone Charles asked mary-community-moderator commented

Warm transfer holds user, hangs up initial call

One of my team members is experiencing an issue much like the one mentioned here:

https://community.ringcentral.com/questions/106691/i-am-being-put-on-hold.html


Agent A accepts an incoming call from PNC.

Agent A puts PNC on hold and calls agent B to make a warm transfer.

As soon as agent B picks up, agent A's ringcentral puts agent A on hold.

When agent A attempts to un-hold himself, the line between agent A and PNC is disconnected.


None of my other team members are experiencing this issue. Does anyone have any support or clue why this is happening?

hold timestransfer a callcall transfer
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It seems like we're getting this kind of issue lately. Please submit a Tech Support case so they can isolate this, @Symone Charles. You can go to https://support.ringcentral.com/new-case.html.

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