One of my team members is experiencing an issue much like the one mentioned here:
Agent A accepts an incoming call from PNC.
Agent A puts PNC on hold and calls agent B to make a warm transfer.
As soon as agent B picks up, agent A's ringcentral puts agent A on hold.
When agent A attempts to un-hold himself, the line between agent A and PNC is disconnected.
None of my other team members are experiencing this issue. Does anyone have any support or clue why this is happening?