Can't send messages using the soft phone and can no longer click to dial, this is happening organization ward. Please help it's urgent

Hi @Suzen Masatunya, just to clarify, are all users experiencing this issue?

Curious, what point does the call fail. Our users are getting stuck at "Connecting" when dialing. Support has not been able to resolve and every log we send gets some response back as to why they cant use the logs.