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Can't send messages using the soft phone and can no longer click to dial, this is happening organization ward. Please help it's urgent
Tags: softphone
Sep 20, 2022 at 9:37am   •   2 replies  •  0 likes
Suzen Masatunya
on Sep 21, 2022 at 11:20am   •  0 likes

Curious, what point does the call fail. Our users are getting stuck at "Connecting" when dialing. Support has not been able to resolve and every log we send gets some response back as to why they cant use the logs.

on Sep 22, 2022 at 3:17pm   •  0 likes

The call wasn't failing we just couldn't click to dial or send text messages. Apparently our Ringcentral needed an update and we finally got helped by a Sarah. she was super helpful but the wait time was insane considering it was an urgent matter. The back and fourth emails of instructions to do everything you have already done really didn't sit well with me

on Sep 22, 2022 at 3:22pm   •  0 likes

Glad that your issue was resolved. Thanks for the feedback on your experience, too. We will coordinate it with Tech Support.

on Sep 22, 2022 at 8:18am   •  0 likes

Hi @Travis Conway; I can see that your previous case was closed. Let me open a case for you and escalate it this time to resolve your issue.

on Sep 20, 2022 at 10:00am   •  0 likes

Hi @Suzen Masatunya, just to clarify, are all users experiencing this issue?

on Sep 20, 2022 at 10:01am   •  0 likes

Yes all users using the softphone are experiencing this

on Sep 20, 2022 at 10:04am   •  0 likes

If you're the admin on the account, please submit a ticket to Tech Support so that they can troubleshoot the issue.

on Sep 20, 2022 at 10:42am   •  0 likes

I have, they are taking a bit of time and this quite urgent

on Sep 20, 2022 at 12:52pm   •  0 likes

Hi @Suzen Masatunya, I will follow up our Support Team.

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