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IT Department asked Phong Vu answered

JWT access token failure

I have created a JWT token for my ungraduated app. I am trying in Postman the POST method to obtain an access token using this process: https://developers.ringcentral.com/guide/authentication/jwt-flow


When I use the sandbox URI of https://platform.devtest.ringcentral.com/restapi/oauth/token

I get error OAU-336: "Audience claim value is not equal to token endpoint URL".


So I tried Production URI of https://platform.ringcentral.com/restapi/oauth/token

Which then gives me a different error OAU-165: "Sandbox client is not allowed".


I have triple checked and my credentials are alright, I am passing in all necessary authorizations and parameters. I must be using the wrong URI but haven't found any others to try.

authentication
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1 Answer

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Phong Vu answered

There must be a mistake in your code where you use the JWT to exchange for the access token. Submit a dev support ticket to get help.

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