question

Leigh Dale Specialties avatar image
Leigh Dale Specialties asked Gurpreet Singh answered

offensive words

Why am I not able to send offensive words via text in ringcentral. Is there a control. Can this be turned off? Please let me know.

sms and text messaging
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1 Answer

Gurpreet Singh avatar image
Gurpreet Singh answered

Hello @Leigh Dale Specialties ,

We do have our own spam/fraud/abuse check and downstream carriers like T-mobile, AT&T, Verizon, etc also employ such checks. These checks are mostly to curb spam and fraud, but occasionally offensive words get flagged too. In other words, it may begetting blocked at any level.

To look specifically into your case, I would suggest you to open a support ticket with details on the phone number, text content and date/time when it was sent, and our support team can have a look and provide next steps.

Regards

Gurpreet Singh

Platform Products, RingCentral Inc.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys