Medical/Healthcare offices say they have sent us faxes BUT we have not received them.

Hi, @Marina Wynperle. Kindly coordinate your issues with the Tech Support Team. They can locate where the faxes are being sent. Submit a ticket at https://support.ringcentral.com/new-case.html.

Hi, yes I am coordinating with them and so far, the example I have been able to give them is too old.

I am working on getting another one.

It has been over a week and still no further ahead on this. What I have determined on my own, is that the number we ported in is the one having all the issues. If we do not get anywhere soon, I will need to look for alternative solutions.