Hi @Joe Cache, I'll check this with our Product Team.

Was there ever an answer on this question? We are having the same issue. The link for the article is broken.

Please check the KB article below, and follow instruction #6. Go to Play Announcement setting, and select Never.

Setting up your incoming call display and announcement settings

This STILL isn't working as it should, as there's not a 'Never' for the Call Queues - the original problem.
The 'Never' only exists for Direct calls, and NEEDS to be an option in BOTH diret/queue calls.

Same issue here, is there any progress on this? I don't understand why there isn't an option to just pick up the phone to answer the call? Call me old school but thats what we use to do -back in the day.....

Thanks for clarifying, @Joe Cache. There's an existing feature request for this, but we are still waiting for an update if it will be added.

https://ideas.ringcentral.com/ideas/ENTCOM-I-156

@Matt Griffin, is your issue also with incoming calls from Call Queue or Direct Calls?

That link gets this response:

Be patient, you are almost there.

The page you are looking for has moved and we couldn't redirect you. We will fix this, we promise.

In the meantime, use the search box above to search for the content you need. Thank you.