question

john-crocker avatar image
john-crocker asked ·

Voicemail now reads caller id as a numeric

For about a week now, I have noticed that the caller id on any voicemails reads like a numeric number, so for instance, a number of 6105555555  will be read at the beginning of the voicemail as '6 billion, 105 million', etc, rather than just reading the number - six, one, zero...  Is there a new setting to get this back to the way it was before?  Thanks for any information.
General Topic
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

bjsvec avatar image
bjsvec answered ·
That's interesting.  I had something similar happen today when I placed an outbound call via CarPlay with RingCentral and it read back one of the phone numbers that way.

I can't explain it, but I suspect it might have to do with the inbound caller ID option changes made recently.  Take a look at this thread to see how you can look and modify it:  https://community.ringcentral.com/ringcentral/topics/our-business-name-shows-on-inbound-calls-as-wel...
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

saadetswift16514 avatar image
saadetswift16514 answered ·
Hmmm...first I've heard of it, John. I'd suggest contacting Support so that they can review it
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

danno147 avatar image
danno147 answered ·
Having same issue.  Was able to isolate down to Call Groups. 
Case Number:09123808
2 comments
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

We are having the same problem. When you say you were able to isolate it down to call groups, does that mean you found a solution? Thanks
1 Like 1 ·
Unfortunately no. All I can say is before RC upgrade it was fine - after, problem arose.  My ticket is almost 8 months old and CS was not sure when or if they can fix. 
0 Likes 0 ·
ben-johnson1 avatar image
ben-johnson1 answered ·
Has this been solved? My office is experiencing the same problem.
1 comment
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hey Ben, looks like this is a bug :/ Please open a case with Tech Support and include JIRA CNV-28823 in your notes. 
1 Like 1 ·
Jovan Jenkins avatar image
Jovan Jenkins answered ·
Following
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app