Any updates on this? We're experiencing a similar thing where the phones (simultaneous) will ring for 3:30 min before going to voicemail.
Hello @cameron-leslie, apologies! No update yet for this JIRA issue. It is still open as of the moment. We will update this thread once we have a word from our Dev Team. Thank you for your patience in this matter.
We have the same problem with our queue and direct incoming calls. No amount of resetting the number of rings seems to do the trick.
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