There are five statuses present in the RC 'NoCall' | 'CallConnected' | 'Ringing' | 'OnHold' | 'ParkedCall'.
My Question is where I can found them and how can I add more statuses? like i want to add
DNC DNC Business Contact
Attempting Contact NEW
Appointment for Profile APF
Profile Cancelled PFC
Pitch Cancelled PHC
Qualified Profile (Live Transfer)
Qualified Profile (Re/Scheduled)
Qualified Profile (Not Scheduled)
No-Show (Initial Pitch) NSIP
Unqualified Profile UQP
Initial Pitch (Live Transfer)
Initial Pitch IP
- No-Show (Follow UP Pitch) NSFP
Thirdly I want to get response of change telephone status to my server. how it can be achieved?
Like when user change status it send automatically response to my server.