question

top notch avatar image
top notch asked top notch commented

Can I disable receptionist/attendant/IVR through API?

When you call, Ring central robot can say words like "Press 1 for customer support" etc that's what I meant by auto receptionist/attendant/IVR menu.

So I want to bypass this initial auto receptionist and have calls go to our application logic before routing to auto receptionist.

I think it's possible through API as API docs include somethings about IVRs.

https://developers.ringcentral.com/api-reference/Call-Routing/createIVRMenu

Please let me know.

Thank you!

ringcentral appapiivrcall routing
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

Phong Vu avatar image
Phong Vu answered top notch commented

You can create a custom company call handling and set the callHandlingAction=Bypass. If you want this rule always in effect, set the company business hour to 24 hrs. Then you have to provide the extension which will handle the incoming call. For this, you can create a custom IVR or call queue etc.

1 comment
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Thanks for your answer.

But, after creating the company call handling, It will be always in effect.

If the conditions(based on the webhook logic)are met, the greeting should be ignored.

Otherwise greeting is required.

i.e. sometimes necessary and sometimes should be ignored the greetings by app logic.

Is it possible using API? If so, could you possibly let me know how?

Thanks again!

0 Likes 0 ·

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys