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Prakash Racharla avatar image
Prakash Racharla asked ·

Need remote Access during Screen sharing in RingCentral Video

Need remote Access during Screen sharing in RingCentral Video

ringcenral video
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Anirban Sen Chowdhary answered ·
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Prakash Racharla avatar image
Prakash Racharla answered ·

The solution is only on Ring Central Meetings (Zoom) platform. Unfortunately this platform is not offered to any new subscription. We need similar feature on on RingCentral Video platform.

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Alex Schittko answered ·

+1 we could really use this feature sooner rather than later. We want to move to RC Video for better UX but a few stragglers need remote support before they can move over.

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jessica-community-moderator avatar image
jessica-community-moderator answered ·

Hi @Prakash Racharla & @Alex Schittko,

The product team is aware of the feature gaps between Meetings and Video and are working to close this gap!

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Adrian Simmons avatar image
Adrian Simmons answered ·

Also adding to request for the new RC Video to add remote access functionality -- It's similarly holding us back from migrating from RC Meetings. Glad you're working on and will look forward to it!

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Steven Loretero answered ·

We just signed up as a new user because unlike Google Meet (which is included in our GSuite package) RC had remote control. It was disappointing to find out this function is missing from the updated unified app. I hope this feature will be added before our WebEx license expires in Feb 2021.

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