question

Prakash Racharla avatar image
Prakash Racharla asked Randy Smith commented

Need remote Access during Screen sharing in RingCentral Video

Need remote Access during Screen sharing in RingCentral Video

video
22 comments
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hi @Prakash Racharla & @Alex Schittko,

The product team is aware of the feature gaps between Meetings and Video and are working to close this gap!

4 Likes 4 ·

Also adding to request for the new RC Video to add remote access functionality -- It's similarly holding us back from migrating from RC Meetings. Glad you're working on and will look forward to it!

2 Likes 2 ·

If this feature is not added soon, we will be forced to switch to another product.

2 Likes 2 ·

@Steven Loretero Please hang tough! The Product Team has announced that this will be available in Q4 2021. We will give you more updates soon.

0 Likes 0 ·

The ability to remote control and remote support administrative credential programs (UAC), needs to be in RingCentral Video before we can consider using that offering. We don't need just any control, we need administrator control, the type that was offer in standalone RingCentral Meetings desktop. To reiterate, we need to control and run program as administrator and troubleshoot with admin privilege. This is a must have, otherwise it is a showstopper for us.

2 Likes 2 ·

+1 we could really use this feature sooner rather than later. We want to move to RC Video for better UX but a few stragglers need remote support before they can move over.

1 Like 1 ·
Show more comments

1 Answer

ronda-tappan1531 avatar image
ronda-tappan1531 answered Steven Loretero commented

All if you log into RC admin portal and go to MEETINGS>VIDEO SERVICES - change the users back to RingCentral Meeting

1628617955225.png


1628617955225.png (91.1 KiB)
1 comment
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Thank you for the suggestion, but users who signed up sometime after October 2020, do not have those options. This was about the time RC integrated the Meeting and Video into one application. Prior to that they were separate applications.

0 Likes 0 ·

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app