question

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Jim Staggs asked Jim Staggs answered

Agent status

How can you set up additional agent states such as Lunch Break Etc? And it there is a way to make those changes, what report will populate that information?


contact center
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jenn-community-moderator answered

Hello @Jim Staggs! This feature is not available for a regular office account. However, it is available in our Contact Center accounts. Please see HERE for more info about Contact Center. Thank you!

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Jim Staggs avatar image
Jim Staggs answered

Thanks


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