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david335384040 asked Becky-Community_Manager edited

Assign existing Handset to Existing User for Home Office, in Addition to Existing Handset


New to RC.

User1 needs a second handset for occasional home-office use. It must have the same inbound number and extension number as User1's existing phone at the main office.

I want to re-allocate an existing unused phone from User2 to User1.

I am having trouble in the admin portal trying to assign the existing inbound number to the second phone.

What am I missing?



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