question

david335384040 avatar image
david335384040 asked Becky-Community_Manager edited

Assign existing Handset to Existing User for Home Office, in Addition to Existing Handset

Hi,

New to RC.

User1 needs a second handset for occasional home-office use. It must have the same inbound number and extension number as User1's existing phone at the main office.

I want to re-allocate an existing unused phone from User2 to User1.

I am having trouble in the admin portal trying to assign the existing inbound number to the second phone.

What am I missing?

Thasnks,

FT

hardware
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jenn-community-moderator avatar image jenn-community-moderator ♦ commented ·

Hello @David335384040. We want to know more. Please send us details through email with your RingCentral number at community.support@ringcentral.com. Thank you!

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