question

Oleg Kalenchuk avatar image
Oleg Kalenchuk asked Phong Vu commented

First response time

In Call Log API reference there is "startTime" field in record and "startTime" fields in legs:

https://developers.ringcentral.com/api-reference/Call-Log/readUserCallLog

Please help me understand how can I calculate the "first response time", i.e. how long the caller waited until the callee answered.

Can I take some leg and calculate difference between it's "startTime" value and record's "startTime" value?

Or, maybe, I should use some other field for this purpose?


api referencecall logresponse time
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1 Answer

Phong Vu avatar image
Phong Vu answered Phong Vu commented

Unfortunately, the call log data does not give you the data to calculate ringing time (you called it first response time"). If you are interested in other way, read this blog to learn more.

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Thank you

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Can you please also clarify, if some additional Ring Central licensing is needed in order to use subscriptions and webhooks?

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No licensing, no extra fee or whatsoever cost.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

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