question

Khoan Nguyen avatar image
Khoan Nguyen asked Phong Vu answered

Why am I getting a 503 status code when I am trying to create a meeting by calling the API?

I have an app with production state and using it to call API to create a meeting, but its response is 503 status code with the message "Cannot create meeting. Reason : [Provider internal error]". Please help me.

rest api
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

Phong Vu avatar image
Phong Vu answered

You should submit a help support ticket. Please provide your account info so someone can help check if your production account is configured for RingCentral Meeting. We are migrating our service from RC Meeting to RingCentral Video and your account could be in the situation that it is configured for RC Video.

1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys