Question

Always ring Agent desk phone but allow soft phone queue status

  • 18 May 2023
  • 1 reply
  • 163 views

We would like to setup call queues. These queues should always ring a group of desk phones.

The agents rotate shifts and only want their mobile app to ring when they are on-shift.

What would be the best way to set this up?


1 reply

Userlevel 2

Hi @Sebastian Knoop-Troullier, I am checking with Support if this setup that you want is possible.

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