Always ring Agent desk phone but allow soft phone queue status

  • 18 May 2023
  • 1 reply

We would like to setup call queues. These queues should always ring a group of desk phones.

The agents rotate shifts and only want their mobile app to ring when they are on-shift.

What would be the best way to set this up?

1 reply

Userlevel 2

Hi @Sebastian Knoop-Troullier, I am checking with Support if this setup that you want is possible.