Sebastian Knoop-Troullier avatar image
Sebastian Knoop-Troullier asked mary-community-moderator commented

Always ring Agent desk phone but allow soft phone queue status

We would like to setup call queues. These queues should always ring a group of desk phones.

The agents rotate shifts and only want their mobile app to ring when they are on-shift.

What would be the best way to set this up?

call queues
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi @Sebastian Knoop-Troullier, I am checking with Support if this setup that you want is possible.

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