Question

Help with Audio while connecting

  • 20 June 2022
  • 1 reply
  • 312 views

Hello! We are using the "audio while connecting" feature and have a 10s message we would like to play prior to connecting, but it cuts off when the agent answers. How would we add this to play the entire message? Thanks!!!


1 reply

Userlevel 1

Hello @Jeff Kamin, it is normal behavior because while playing the message, it already rings the receiver of the call.

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