Our system is set up with RingCentral on Poly.
Routing:
Inbound goes to Call Queue. Rings 10 members.
Would like these calls to only ring the Poly phones, not the desktop app or mobile app.
Direct calls or Extension to Extension should ring Poly and apps.
Turning off Call Queues in the Admin Portal or apps disables Poly phones and apps, so that is not a solution.
Found one case that was similar:
https://community.ringcentral.com/questions/116554/how-to-make-queue-calls-ring-desk-phone-only-and-d.html
This would work, except there is no choice for Extension to Extension calls. They go only to Poly, not Poly and app.
Any thoughts appreciated. Thanks!