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Question

Need IVR Extension in Directory

  • December 20, 2024
  • 1 reply
  • 37 views

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By default, there doesn’t appear to be a way to add an IVR extension to the company directory. Is there a way to get it in there? 

Here’s my situation: I created a small IVR on extension 44105 for staff to transfer calls into. The IVR lets callers choose between two departments. It works great. However, today the staff manager would like staff to be able to search this IVR by name, rather than enter its number. 

1 reply

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  • Author
  • Brainy
  • December 20, 2024

One option might be to put a queue in front of the IVR, with settings mangled to send all calls to the IVR. 

Feels a little Rube Goldberg-ish. 😉