Very,very dissapointed that there is no whisper to ID a call or a way to caller ID to let my staff know what number is calling in from.

Very,very dissapointed that there is no whisper to ID a call or a way to change the caller ID to let my staff know what number is calling in from.

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whisper?

Hey Marcio! Keep an eye out for this feature coming in our 19.2 release

I think that it will help solve some issues for your team

Hi Marcio, Michael - Check out the ability to configure which information is displayed for queue calls: https://docs.google.com/presentation/d/19Fm41kNMLIki8jjkT7RFIzuxH8zgc6DiW1oED7DImKQ/edit?usp=sharing

Here is a KB article also covering the same feature: https://support.ringcentral.com/s/article/12347-Call-Queue-Configurable-Information-Display?language=en_US

Best-
George Gary
Sr. Product Manager

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