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ivr
asked in Users
"If caller enters no action after the prompt played 3 times" - can this be edited to 1 loop only? it takes time to wait until connected to extension.Hello, For IVR Settings."If caller enters no action after the prompt played 3 times" - can this be edited to 1...
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Mar 6, 2024 at 1:46pm
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1
Answer
asked in Users
3 office locations - Each with different numberHello, I Have gone in and done about 80% of the setup in the Admin portal, users, call groups, etc.... I am struggling w...
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Feb 23, 2024 at 9:58am
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asked in Users
Simple IVR SetupI have three users with existing extensions: 101, 102, and 103. I want to set up a greeting where the caller will press ...
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Feb 21, 2024 at 11:29am
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asked in Users
Changing Greetings for UsersHello everyone, we want to provide access to users in a company to have the ability to change their main greetings for h...
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Feb 14, 2024 at 10:30am
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1
Answer
asked in Users
Outbound calls not recognizing numbers being pushed in phone treesWe just started using Ring Central. There are many times a day we need to call customers back. If the customer we are ca...
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Nov 21, 2023 at 11:31am
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1
Answer
asked in Users
Instructions for how to redirect the main line callers from an assigned user to the IVRIs there a write-up of instructions for how to change the custom rule we created from my extension getting the main line...
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Nov 21, 2023 at 9:43am
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asked in Developers
TextBack Feature IVR, Terrible Support, Considering Cancelling!...
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Oct 23, 2023 at 2:46pm
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asked in Users
Can i set up a call flow based on a dialing a code?Sometimes the office is closed unexpectedly, I'd like for a way to have the receptionist just dial a keycode, or pre...
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Sep 23, 2023 at 2:45pm
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1
Answer
asked in Users
DTMF tones not being sent to destination. Why not?For some time now, we've noticed users experiencing issues transferring/conferencing clients with destinations that ...
1
Aug 31, 2023 at 10:13am
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Answers
asked in Developers
How to identify to which queue a call belongs after is forwarded from an IVRCaller's calls are received by an IVR menu first, and based on the selected option, their call gets routed to the co...
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Aug 22, 2023 at 9:50am
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1
Answer
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