question

Mehmood Anjum avatar image
Mehmood Anjum asked Phong Vu answered

A2P SMS-RC-430 error code

The ring central documentation says that the error code means RC filters marked the sms as spam. However, I want to know if in this error case receivers are marking our sms as spam or does the RC filters think that there is a spam content in those SMS.

high-volume smsspam
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1 Answer

Phong Vu avatar image
Phong Vu answered

It's the RingCentral filter that marks the content as spam. It's likely because the text content does not match the criteria provided while your company register for TCR campaign registration, or the message contains keywords that forbidden etc. The reason RingCentral also filters your message is that it helps you avoid paying for sending spam messages which potentially will be blocked by mobile carriers if the message is sent out from RingCentral to the carriers.

You should submit a customer support ticket and provide the account info, your phone number, a few recipient numbers (that failed) and the actual text message so they can help solving your problem.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys