question

Rajeev Garg avatar image
Rajeev Garg asked Rajeev Garg commented

Glip BOT image is not shown in Sandbox

Hi,

We created a RingCentral Glip Bot app and added the icon for the Bot that satisfies the BOT Image requirements

Image must be in square --> Our image is square (150px X 150px)
Only support jpg or png format ---> png
The size must be less than 100KB ----> 8.3 KB


The BOT image is not shown in the Dev Sandbox client an BOT presence is shown as offline.
We can able to communicate with the BOT.

Is showing the BOT image not supported in Dev Sandbox or are we missing something ?

1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

Phong Vu avatar image
Phong Vu answered Rajeev Garg commented

It is a known issue and will be fixed later. It should work on production though.

1 comment
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys