One of our agents is not appearing as available in any of her call queues. She has her availability set correctly and has set herself as able to take queue calls, but none of the queues she is a member off show her as available
One of our agents is not appearing as available in any of her call queues. She has her availability set correctly and has set herself as able to take queue calls, but none of the queues she is a member off show her as available
Hello James, may I have the extension number so that I can check?
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